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Privacy Policy

At HAPPYSPACE, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our services or visit our website.
By accessing our website or availing of our services, you agree to the terms of this Privacy Policy.

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Information We Collect
We may collect the following types of personal information:
a. Personal Identification Information

  • Name, age, gender

  • Contact details (email, phone number, address)

  • Identification documents (if required)

b. Health & Sensitive Data

  • Mental health history or current concerns

  •  Medical history, if disclosed voluntarily

  • Therapy session notes (stored securely)

c. Service Usage Data

  •  Appointment history

  • Communication with therapists or support staff

  • Feedback or testimonials

d. Technical Information

  • IP address

  • Browser type and device details

  • Website usage and navigation data via cookies

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How We Use Your Information
We use your information to:

  •   Provide, personalize, and improve our services

  •   Schedule and manage appointments

  •   Maintain therapy records confidentially

  •   Process payments and issue receipts

  •   Send essential service-related updates

  •   Conduct anonymized research and service evaluation (with consent)

We will never use your data for marketing without your express consent.

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Legal Basis for Processing
We process your personal data based on:

  •   Your consent

  • Our contractual obligation to deliver services

  • Legal compliance

  • Legitimate interests, such as service improvement and record-keeping

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Confidentiality & Data Protection
We take data protection seriously and follow strict confidentiality practices. Your
information is:

  • Stored securely with encryption and access controls

  • Accessed only by authorized professionals and staff

  • Never shared without your explicit consent, except where required by law

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Sharing of Information
We do not sell or rent your personal information.
We may share your information only:

  • With your explicit written consent

  • With licensed professionals within HAPPYSPACE for continuity of care

  • When required by law or to protect life, safety, or well-being

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Mental Health Data & Mandatory Reporting
At HAPPYSPACE, we understand the sensitive nature of mental health information and hold it in the strictest confidence. However, under specific circumstances, we are legally and ethically obligated to disclose certain information to protect life, safety, or comply with laws.


Disclosure may occur when:

  • There is a credible risk of harm to yourself or others (e.g., suicidal intent, threats of violence)

  • We have reason to believe that a child, elder, or vulnerable person is being abused, neglected, or exploited

  •  We are legally required to comply with a court order, subpoena, or investigation by a lawful authority

In such cases, we will:

  •   Share only the minimum necessary information

  •  Inform you of the disclosure wherever appropriate and legally permissible

These disclosures are made in accordance with the Mental Healthcare Act, 2017, and other
applicable Indian laws to ensure both legal compliance and ethical care.

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Retention of Data
We retain your information only as long as:

  • It is required to provide services or comply with legal obligations

  • It is necessary for internal documentation and therapy continuity

Data no longer needed is securely deleted.

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Changes to This Policy
We may update this Privacy Policy from time to time. All updates will be posted on our
website with a revised "Effective Date." Continued use of our services implies your acceptance of the updated policy.

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